Hormetic Hub – Privacy Policy

Effective Date: 16.06.2025

Hormetic Hub is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, subscribe to our memberships, or participate in our services.

1. Information We Collect

We only collect what we need to deliver and improve our Services:

  • Support Data: any messages or requests you send to our support email.
  • Account & Contact Data: name, email, date of birth (to confirm eligibility), and guardian contact if you’re 16–17.
  • Payment Data: billing address and payment method details (collected securely by Stripe).
  • Usage Data: pages you view, session duration, device/browser info (via cookies & Google Analytics).This data is anonymised unless linked with other identifiable info.
  • Community Data: any posts, comments, progress photos or testimonials you share in our Facebook group.

2. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve our Services (including program delivery and Facebook group access).
  • With your consent, feature your testimonials or progress metrics in our marketing.
  • Process payments, prevent fraud, and manage cancellations.
  • Send you administrative notices (e.g., billing receipts, Terms updates, group announcements).
  • Personalise your experience (e.g., recommend resources).
  • Analyse aggregate usage trends to optimise our content and features.

3. Legal Basis & Under-18s

  • Consent: You (or your guardian, if you’re 16–17) consent to this Policy when you subscribe to either our online training group or 1-on-1 coaching.
  • Contractual Necessity: We need certain data (e.g., payment info) to fulfill our subscription contract.
  • Legal Compliance: We may process your data to comply with legal obligations.
  • Under-18s: Users aged 16–17 must have a parent/guardian agree to this Policy on their behalf. We do not knowingly collect data from anyone under 16 without valid consent.

4. Cookies & Tracking

We employ cookies and similar technologies to:

  • Remember your log-in and preferences.
  • Analyse site performance (via Google Analytics).
    You can disable cookies in your browser, but some site features may not work properly.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We only share with:

  • Service Providers: (e.g. email platforms, analytics tools). These providers are contractually bound to protect your data and only use it for the task they’ve been engaged to do.
  • Stripe: for payment processing.
  • Facebook: to manage the private group.
  • Legal Authorities: if required by law or to protect our rights.

6. Data Security

We implement industry-standard technical and organisational measures (SSL encryption, secure servers, access controls) to protect your information. However, no system is completely foolproof—please also protect your own passwords and devices.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to comply with legal obligations (e.g., 7 years for tax records). After that, we’ll securely delete or anonymise it.

8. Your Rights

Under New Zealand’s Privacy Act you can:

  • Request access to your personal data.
  • Ask us to correct any errors.
  • Request deletion (subject to our legal obligations).
  • Object to or restrict certain processing.
  • Withdraw consent at any time (e.g., close your account).

To exercise these rights, email us at admin@hormetichub.com.

9. International Users

Hormetic Hub is operated in New Zealand. If you access our services from outside NZ, you agree that your data may be transferred to, stored in, and processed in New Zealand. We will continue to protect your information in accordance with this Policy and the New Zealand Privacy Act 2020.

10. Third-Party Links

Our website or emailed content may link to third-party sites (e.g., resources we recommend). We’re not responsible for their privacy practices—please check their policies directly.

11. Changes to This Policy

We may update this Policy occasionally. We’ll notify subscribers by email and post the new version on our site at least 14 days before changes take effect. Continued use after that date means you accept the updated Policy.

12. Contact Us

If you have questions, feedback, or need help with your membership, contact us at:

admin@hormetichub.com
Based in Auckland, New Zealand

13. Governing Law

This Policy is governed by the Privacy Act 2020 and other applicable New Zealand laws.